Cancellations

Order Cancellation Policy

 

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business.

1. Cancellation Before Shipping

Orders may be cancelled before they have been processed or shipped.
If your order has not yet been dispatched, you will receive a full refund to your original payment method.
To request a cancellation, please contact our customer support as soon as possible with your order number.

2. Orders Already Shipped

Once an order has been shipped, it cannot be cancelled.
If you no longer wish to keep the item, you may return it in accordance with our Returns & Refund Policy after delivery.

3. Custom or Personalized Products

Orders for customized, personalized, or made-to-order products cannot be cancelled once production has begun, unless required by applicable law.

4. Digital Products

Orders for digital products or downloadable content cannot be cancelled once the download or access has been provided.

5. Refund Processing

Approved cancellation refunds are typically processed within 5–10 business days, depending on your payment provider.

6. Business-Initiated Cancellations

We reserve the right to cancel orders due to:

1. Product unavailability.
2. Payment verification issues.
3. Suspected fraud or unauthorized transactions.

If we cancel your order, you will be notified promptly and receive a full refund.

7. Contact Us

For cancellation requests or assistance, please contact our customer support team with your order number and purchase details.